BEYYOGLU CORPORATE INFORMATION

When you complete your order, you will be sent a confirmation e-mail. If you do not receive an e-mail, contact our customer service. Sometimes emails may end up in the "Junk" or "Junk" box. Please make sure you have control of all your mailboxes.

Yes, you can see the current status of your order. To do this, go to the "My Orders" section in your account. When your order is shipped, your tracking code will be sent as a message to the phone number you have written by the cargo company you have chosen. You can also track your shipment from the official websites of the cargo company. If you are not registered, you can find out your "order number" in the confirmation e-mail by sending an e-mail to info@beyyoglu.com. You will receive a return within working hours.

Yes. As long as you do not complete your order, you can delete the products you do not want from your shopping cart.

If your order does not indicate that it has been shipped, you can send an e-mail to info@beyyoglu.com or you can cancel your order by contacting our “Customer Services” number.

·   DHL : Starting at 19.99 €

Your order can be sent to an address you specify (to places such as your home, workplace, but not to the post office) or from the branch of your preferred cargo company that you prefer.

Yes, you can see the current status of your order. To do this, go to the "My Orders" section in your account. When your order is shipped, it will send the tracking code as a message to the phone number you have written by the cargo company you have chosen. You can also track your shipment from the official websites of the cargo company. If you are not registered, you can find out your "order number" in the confirmation e-mail by sending an e-mail to info@beyyoglu.com. You will receive a response during working hours. How long will my order take to be shipped? Your order will be shipped within 1 to 5 business days via DHL cargo.

The products are exactly the same as the products you have seen in the picture. Since it is shot under professional light, the product may show slight differences in light such as store light, daylight, etc.

If a product you did not order is sent to you by mistake, please contact the "Customer Services".

If there is a defect in the product you received, please contact info@beyyoglu.com or our “Customer Services”. In the e-mail you will send, you can add a photo of the defective part of the product and explain it.

The products purchased from our site cannot be returned by our store. For the exchange process; You can exchange it from the store with your invoice within 30 days.

Returns are sent to your bank within 2-3 business days after your cargo reaches us. You will be notified by e-mail on the day we give the order to your bank. It may take 5 to 14 business days for your bank to issue your refund to the credit card from which you made the purchase.

You can check your gift certificates in the 'My Gift Certificates' section of the "My Orders" tab in the "My Account" section on the main page. If you have a gift voucher that you can use in your order, write the code in the gift vouchers field and press the add button and click the 'Complete Order' button. You can only use the gift voucher defined in your online shopping online. You can use your gift voucher defined in your store purchases only at the store.

Yes, it is the same, but if there is a difference between the prices on the product labels and the prices on the internet, the correct price will be the price on the shopping receipt.

We try to re-manufacture the sold-out product as soon as possible. Unfortunately, it does not apply to all products. You can get the necessary information from our customer representatives.

Yes. Become a member to get information about Beyyoglu events, the latest products and style catalogs.