Valid for our customers who shop with membership. If you shop without a membership, you must send an e-mail to [email protected] with your order number and your return or exchange details.

Product Returns

In accordance with the Consumer Law's Right of Withdrawal, you can make your RETURNS free of charge after completing the following steps within 14 days.

For refunds, you need to click the "My Returns" button in the "My Account" section and click the "Create New Order" button and create a record. After you create a registration, the return process and return shipping information will be sent to you. For non-member orders, please send an e-mail to [email protected].

The label of the product / products should not be removed and should be tried without damaging the product. (Perfume-scented, stained, torn / torn, washed products are not accepted.)

Products, including all accessories and packaging materials, must be intact, undamaged, unused, and resold in any way.

Products such as underwear, swimwear, and bikinis can only be returned if their packages are unopened, untested, undamaged and unused.

Returns are sent to your bank within 2-3 business days after we receive your cargo. You will be notified by e-mail the day we place your order at your bank.

It takes 5 to 14 business days for your bank to make your refund to the credit card you purchased.

* Shipping fees and bank commissions are not refundable.

The product you have sent will be examined by us in line with the transactions made and your return process will be initiated provided that there is no obstacle to its return. When virtual pos is used in shopping, your refunds will be made to the credit / debit card used through the virtual pos.

Refunds for orders placed on the website are made through the website, and no refunds are made in our stores.

Foreign Currency Transactions

You can exchange invoices from our stores. * Returns and exchanges for discounted products can only be made through our site.

You can make your request for change regarding the product (s) you have purchased, within 30 days from the date you receive your order. In order to change the product / products you have purchased;

Shipping is free for foreign exchange transactions.

You must write the product code and name of the other product you request for change in the package / cargo.

The product must be sent back with its original box / packaging and label. (Changes are not accepted for perfume-scented, stained, torn / torn, washed products.)

If the product or products you want to change are available in stock, the product or products you return for exchange will be shipped to you as soon as possible after the approval of the exchange conditions.

If the product you have requested is not in our stocks, you can make a refund to your credit card according to your request or you can use this gift card within the site by defining a gift voucher for the amount to be returned. whenever you want.

For changes, you need to click on the "My Returns" button in the "My Account" section, click on the "Create New Order" button and create a record. After you create a record, the exchange process and return shipping information will be sent to you. Please send an e-mail to "[email protected]" for changes to non-member orders.

After completing the procedures mentioned above, you can send your product for replacement