The transaction given above is valid for our customers who have shopped with membership.

If you have shopped without membership, you should send an e-mail to the address iade@beyyoglu.comwith the order number and the return or exchange details.

 

 

 

Product Return Transactions

 

Pursuant to Right of Withdrawal Article of the Consumer Rights Law, after you have completed the following stages, you can make your RETURN transaction free of charge within 14 days for the product/products you have purchased.

 

For the return transactions, you need to click the "My Return Requests" button in the "My Account" section and then click "Create New Request" and create a registration.

After creating the registration, you will be notified of the return process and the return shipping information. Please send an email to the address iade@beyyoglu.com  for the return transactions without membership.

 

The tags of product/products should not be removed and the product should be tried on without a damage (Return of perfumed, stained, teared/detached, washed product/products is rejected.)

 

Products must be wholly intact, undamaged in any shape of form, unused, and resalable and must be including all accessories and packaging materials.

 

Refund transactions will be forwarded to your bank within 2-3 business days after we have received your shipment.

You will be notified via email on the day we instruct your bank.

It takes 3 to 5 business days for your bank to refund your credit card that you purchased with.

 

The product you have sent in accordance with the transactions that you have carried out will be examined by us and the refund process will be started if there is no situation which prevents the return. If you have used virtual pos in shopping, your refunds will be made to the credit/debit card used on virtual pos.

 

The return of the orders purchased via the website is processed via the website and no return transaction is made in our stores.

 

 

Exchange Transactions

 

You can exchange your product/product with invoices.

* Return and exchange of discount products can only be done through our website.

 

You can make your change request regarding the products/products you have purchased within 30 days from the date of receipt of your order. For the exchange transactions of the product/products you have purchased;

 

Shipping is free of charge for the exchange transactions.

You should have written the product code and name of the other product that you have requested for change into the package/shipment.

 

The product should be returned with its original box/packaging and tag(Exchange of perfumed, stained, teared/detached, washed product/products is rejected.)

 

If the products or products you wish to exchange with are in stock, they will be shipped to you as soon as possible after the product/products you have sent for exchange is approved according to the exchange conditions.

 

If the product you have requested is not available in our stock, you can take a refund to your credit card that you have shopped with or you can have a gift card in the amount of the refund and use this gift card on the website anytime you wish.

 

For the exchange transactions, you need to click the "My Return Requests" button in the "My Account" section and then click "Create New Request" and create a registration.

After creating the registration, you will be notified of the return process and the return shipping information. Please send an email to the address “ iade@beyyoglu.com  for the exchange transactions without membership.


You can ship your product for exchange after completing the transactions given above.