FREQUENTLY ASKED QUESTIONS

Are the online sales prices the same as the store sales prices?

Yes, it is the same, but if there is a difference between the prices on the internet and the prices on the product labels, the correct price will be the price on the shopping receipt.

Are stock replenished for products labeled “Out of Stock”?

We try to reproduce the consumed product as soon as possible. However, it does not apply to every product, unfortunately. You can ask our customer representatives for the necessary information from the live "chat" section or contact the head office.

Will the product you send be the same as the product in the photo?

The products are exactly the same as the products you have seen in the picture. Since it is shot under professional light, the product may differ slightly in lights such as store light, daylight etc.

Is it possible to be regularly informed about the latest innovations and discounts via e-mail?

Yes. To get information about Beyyoglu events, the latest products and style catalogs, it will be enough to be a member.

How can I be sure that I am completing my shopping smoothly?

When you complete your order, you will receive a confirmation e-mail. If you do not receive an e-mail, contact the central office. Sometimes the mails may end up in the "Junk" or "Junk" box. Please check all your mailboxes.

Can I delete any item in my order?

Yes. Unless you complete your order, you can delete unwanted products from your shopping cart.

Can I cancel my order?

Yes. If the situation permits, you can cancel the order. To do this, go to the "My Orders" section in your account.

If your order does not have a cargo message, you can send an e-mail to [email protected] or cancel your order by contacting us at the "head office" number.

What should I do if a wrong item is shipped?

If a product you did not order is sent to you in error, contact the "head office".

Where can I receive my order?

Your order is sent to an address you specify (home, workplace, but not sent to the post office) or from the branch of your preferred cargo company.

How much do I pay for the shipping service?

Mng cargo – 19,99 TL

Yurtiçi cargo – 19,99TL

What should I do if a defective product is shipped?

If there is a defect in the product you bought, please contact [email protected] or "head office". You can add a photo of the defective part of the product and make a description in the e-mail you will send.

Can I track my order?

Yes, you can see the current status of your order. To do this, go to the "My Orders" section in your account.

When your cargo is shipped, it sends the tracking code as a message to the phone number you have written by the cargo company you have chosen. You can also track your shipment from the official websites of the shipping company.

If you are not registered, you can learn your "order number" in the confirmation e-mail by sending an e-mail to [email protected]

You will receive a return within working hours.

How long will my order be delivered?

Delivery times are as follows,

Orders placed until 15:00 are delivered to the courier company you have chosen during the day.

Delivery time of the cargo company to you Standard: Within 1-3 business days

* Delivery is not available on Sundays and public holidays.